At Indipride, we strive to ensure customer satisfaction by providing the highest quality cold-pressed oils. If you are not completely satisfied with your purchase, we offer a flexible return policy as detailed below:
Return Window
- Customers can initiate a return or replacement request within 10 days of receiving their order.
- This policy applies uniformly to all customers, including international orders.
Eligibility for Returns
- All products, including those slightly used, are eligible for returns.
- The product must be returned in its original packaging.
Replacement or Refund Options
- Customers have the choice to request a replacement or a full refund for eligible returns.
- Refunds will be issued to the original payment method.
Return Shipping Costs
- Indipride will cover the return shipping costs for eligible returns.
- A prepaid return shipping label will be provided upon approval of the return request.
Process for Initiating a Return
To initiate a return:
- Contact our customer support team via email at support@indipride.com or through the support form on our website.
- Provide the order details and a description of the issue. If applicable, include photographs of the product.
- Our team will review your request and provide further instructions.
Refund Timeline
- Refunds will be processed within 10 days of receiving the returned product.
- Refunds will be issued to the original payment method.
Exclusions
- There are no exclusions; all products, including slightly used items, are eligible for returns.
Additional Notes
- Please ensure the product is securely packed when returning it to avoid damage during transit.
If you have any questions or concerns about our return policy, feel free to reach out to us.