At Indipride, we strive to provide our customers with high-quality cold-pressed oils and an excellent shopping experience. Our refund and cancellation policies are designed to ensure transparency and fairness. Please read the following policy carefully.
1. Refund Policy
1.1 Eligibility for Refunds
Refunds are only applicable if the product is damaged during delivery or if the wrong product has been shipped.
Requests for refunds must be made within 7 days of receiving the product.
The product must not be used, and the original packaging should be retained for verification purposes.
1.2 Refund Process
To initiate a refund, customers must contact our support team at [Insert email address] or [Insert phone number] with the following details:
Order number
Proof of damage (e.g., photographs of the damaged product and packaging)
Description of the issue
Once the claim is verified, we will process the refund within 7-10 business days.
Refunds will be issued to the original payment method. For COD orders, refunds will be processed through bank transfer, and bank details will be required.
1.3 Non-Refundable Cases
Refunds will not be provided for:
Products that have been used or tampered with.
Customer dissatisfaction unrelated to product quality (e.g., preference for a different variant).
Claims made after the 7-day window.
1.4 Full Refunds
If a replacement is not feasible, customers will be eligible for a full refund.
Shipping charges, if applicable, will also be refunded for damaged products.
2. Replacement Policy
2.1 Eligibility for Replacement
Products damaged during delivery or incorrect products delivered are eligible for replacement.
The replacement request must be initiated within 7 days of receiving the product.
2.2 Replacement Process
Contact the support team with order details and proof of the issue.
Once verified, the replacement product will be shipped wit7 business days.
If the requested product is out of stock, customers will be offered either a refund or an alternative product of equal value.
3. Cancellation Policy
3.1 Order Cancellation by Customer
Orders can be canceled before they are processed for shipping.
To cancel an order, customers must contact our support team at [Insert email address] or [Insert phone number] with their order details.
If the order is canceled before shipping, a full refund will be issued.
Orders cannot be canceled once they have been shipped.
3.2 Order Cancellation by Indipride
Indipride reserves the right to cancel orders under the following circumstances:
Unavailability of the product.
Incomplete or invalid shipping details.
Payment issues or non-authorization.
Customers will be notified of the cancellation, and a full refund will be processed in such cases.
4. Return Policy
4.1 Return Eligibility
Returns are only accepted if the product delivered is damaged, defective, or incorrect.
Customers must retain the original packaging and contact support within 7 days of delivery.
4.2 Return Process
Our team will arrange for the product to be picked up from the customer’s address.
Once the returned product is inspected and verified, a replacement or refund will be processed as per the customer’s choice.
5. Important Notes
All refunds and replacements are subject to verification of the claim.
Indipride is not liable for delays caused by courier services or external factors beyond our control.
For any questions regarding this policy, customers can contact us at:
Email: support@indipride.com
Phone: 8072220695
Thank you for shopping with Indipride!